FAQ
How can I place my order?
Placing an order:
Complete adding items to your cart
You can choose to proceed with payment through our website or through PayPal.
If you wish to continue with payment on our website, click the green "Checkout" button located on the right side of the screen.
If you wish to continue with PayPal, click the PayPal button
You will be transferred to our Customer Information page. You will be asked to enter:
Email address
Name
Address
If you have a valid discount code, you can enter it in the "Discount" field located on the right side of the screen. Be sure to click the "Apply" button to calculate and apply the discount to your order.
Continue by clicking the "Continue to Shipping Method" button. Make sure you have correctly entered the delivery address (if different from your billing address). Once everything is completed, click "Continue to Payment Method"
You will need to enter your payment details. You will have the option to indicate that the shipping and billing details are the same, if applicable.
Once the form is completed, click the "Complete Order" button. You will be taken to a screen that provides an order summary along with an order confirmation on screen, as well as a second confirmation via email.
If you encounter any difficulties during the checkout process, please do not hesitate to contact our customer service by emailing us at service@dokryna.com.
What if there are missing items or incorrect products when I receive my order?
For missing or incorrectly shipped items, please contact us at service@dokryna.com. Indicate the transaction reference number (order no.) and provide us with proof (image file size must be less than 1 MB). We will be more than happy to reship the correct item to you at no additional cost, and we won't ask you to return the item that was incorrectly sent to you! You can keep it as a gift from us.
How do I know if my order has been successfully placed?
You will receive a confirmation email containing the Order Number and details of your purchase.
I would like to modify the items ordered. What should I do?
Order modification is allowed within 11:00 PM (PDT, -7 GMT) of the same day the order was placed. You can contact us at service@dokryna.com to request a modification.
How do I add items to my cart?
To add items to your cart:
Go to the item page that interests you and then choose your preferences for the item. When you click the "Add to Cart" button, you will be directed to the "Cart" page.
Enter the quantity of the item you wish to order using the "Quantity:" field next to the item image. After entering a quantity, you can continue shopping or choose to complete your order.
How do I view what's in my cart?
To view the contents of your cart, click the Cart icon located at the top of the site page. After clicking this icon, you can easily modify the quantity you wish to purchase for any item in the cart by updating the quantity listed. You can also delete any item in the cart by clicking the "Remove" link at the bottom of the quantity list.
How can I remove items from my cart?
First, click the "Cart" icon in the top right corner of your computer screen. This will allow you to view all items currently in your cart. Once you've identified the item you wish to delete, click the "Remove" link at the bottom of the quantity list. This will automatically remove the item and the page will update to reflect the changes.
How can I change the quantity of a particular item in my cart?
First, click the "Cart" icon in the top right corner of your computer screen. This will allow you to view all items currently in your cart as well as the quantities you have chosen for each item. To change the quantity of an item in the cart, hover your cursor over the item's "Quantity" field and type in the desired quantity. Once you do this, the quantity and associated dollar amount (if applicable) will automatically update and will reflect the correct amount for both the quantity and the cost located on the right side of the screen.
What are the recommended browsers for this site?
Google Chrome, Safari, Firefox, Internet Explorer
What are your payment options?
We accept four types of major credit cards (MasterCard, Visa, American Express, and Discover), as well as PayPal and Apple Pay.
How can I make payments using PayPal?
PayPal is the easiest way to make payments online. Once you are done adding items to your cart and are ready to complete the transaction, you can click on the "PayPal" button. You will be redirected to the PayPal site. Be sure to enter the correct details for a quick and hassle-free payment processing.
How do I use a discount code?
To use a promotional code, proceed as follows:
Choose the item you wish to order, then click the green "Checkout" button.
You will then be transferred to our Customer Information page on the next page; enter the corresponding information required
You will see a "Discount" field at the top right side of the page
You must enter the discount code and then click Apply. You need to verify whether the discount has been applied and is valid by seeing it applied in the detail listed below.
What is your return and exchange policy?
Please refer to our Return Policy regarding returns.
Our customer service is open 24/7. We will respond to your inquiry as soon as possible.
How to return your item?
You can contact us at our support channel service@dokryna.com for more information.
What is your cancellation policy?
Order cancellation is allowed within 11:00 PM (PDT, -7 GMT) of the same day. After that time, cancellation will no longer be considered. You can contact us at service@dokryna.com to request cancellation.
Is ordering online safe?
YES. We take the utmost care with the information you provide us when placing an order through our online store (or through any other means). The server hosting our store encrypts the transmission of all personal and credit card information of customers using the standard Internet SSL (Secure Sockets Layer) protocol.
Is it safe to use my credit card on your website?
To ensure a secure checkout process, our website uses a credit card processor for a reliable and secure internet payment gateway, keeping all data encrypted with AES-256.
Is my personal information kept private?
All information you share with us is private and confidential. At no time will we share, rent, or sell your personal information without your consent, except as required by law.