Return policy

Cancellation

We accept order cancellations before the product has been shipped or produced. If the order is canceled, you will receive a full refund. We cannot cancel an order if the product has already been shipped.

Returns (if applicable)

We accept product returns. Customers have the right to request a return within 14 days of receiving the product.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Customers will be charged shipping costs at most once (including returns). No restocking fee will be charged to consumers for returning a product.

Refunds (if applicable)

Once we receive and inspect your returned item, we will send you an email to notify you that we have received your return. We will also inform you whether your refund has been approved or rejected. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment or credit card within a certain number of days.

Late or Missing Refunds (if applicable)

If you have not yet received your refund, first check your bank account again.

Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is reflected in your account.

If you have done all of this and still have not received your refund, please contact us at service@dokryna.com.

Please contact our customer service at service@dokryna.com to obtain the return address.

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